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Terms & Conditions

Last modified: September 21, 2023

Thanks for using our products and services (“Services”). The Services are provided by UAB “Vulpes liberum” (“VL”), located at Sorbų g. 18A-2, LT-11330 Vilnius, Lithuania. By using our Services, you are agreeing to these terms. Please read them carefully. Our Services are customized to needs of organization internal communication and it’s policies, so sometimes additional terms may apply. Additional terms will be available with the relevant Services, and those additional terms become part of your agreement with us if you use those Services.

Using our Services


You must follow any policies made available to you within the Services.

Don’t misuse our Services. For example, don’t interfere with our Services or try to access them using a method other than the interface and the instructions that we provide. You may use our Services only as permitted by law. We may suspend or stop providing our Services to you if you do not comply with our terms or policies or if we are investigating suspected misconduct.

Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access. You may not use content from our Services unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our Services. Don’t remove, obscure, or alter any legal notices displayed in or along with our Services.

Majority of the content that is display using our Services is not VL’s. This content is the sole responsibility of the entity that makes it available. We may review content to determine whether it is illegal or violates our policies, and we may remove or refuse to display content that we reasonably believe violates our policies or the law. But that does not necessarily mean that we review content, so please don’t assume that we do.

In connection with your use of the Services, we may send you service announcements, administrative messages, and other information, that may be relevant to you. You may opt out of some of those communications.

Our Services are available on mobile devices. Don’t use such Services in a way that distracts you and prevents you from obeying traffic or safety laws.


Your Account


You will need a FellowUp Account in order to use our Services. To have FellowUp Account and use our Services, you must be 18 years old or older. You may create your own FellowUp Account, or your FellowUp Account may be assigned to you by an administrator (representative of organization you are connected with). While your FellowUp Account is based on your relation with specific organization, therefore different or additional terms may apply and your administrator may be able to access or disable your FellowUp Account.

To protect your FellowUp Account, keep your password confidential. You are responsible for the activity that happens on or through your FellowUp Account.

Domain Name Ownership, where you are required to specify a domain name in VL’s software, we may ask you to verify that you own or control that domain. If you do not own or control the domain you specify, then we might ask you to rename it, we might also have no obligation to provide you with VL’s Product or Product features.


Privacy and Copyright Protection


VL’s privacy policies explain how we treat your personal data and protect your privacy when you use our Services. By using our Services, you agree that VL can use such data in accordance with our Privacy Policies. The information that becomes accessible using FellowUp Account may be protected by copyrights. Even if there is no specific notice we suggest to consider all accessible information as a subject to copyrights and act in consideration with such attitude (don’t copy, save or share information outside FellowUp).

We respond to notices of alleged copyright infringement and we may provide information to help copyright holders manage their intellectual property online. If you think somebody is violating your copyrights please notify us about it.


Your Content in our Services


Our Services allow you to upload, submit, store, send or receive content.When you upload, submit, store, send or receive content to or through our Services, you give VL (and those we work with) a worldwide license to use, host, store, reproduce, modify, create derivative works (such as those resulting from translations, adaptations or other changes we make so that your content works better with our Services), communicate, publish, publicly perform, publicly display and distribute such content. The rights you grant in this license are for the limited purpose of operating, promoting, and improving our Services, and to develop new ones. This license continues even if you stop using our Services. Some Services may offer you ways to access and remove content that has been provided to that Service. Also, in some of our Services, there are terms or settings that narrow the scope of our use of the content submitted in those Services.

Our (and those we work with) automated systems analyze your content to provide you personally relevant product features, such as customized relevant groups, tailored content, special offers etc. This analysis occurs as the content is sent, received, and when it is stored.

You can find more information about how VL uses and stores content in the Privacy Policy. If you submit feedback or suggestions about our Services, we may use your feedback or suggestions without obligation to you.


Billing, renewals, and payment


Monthly and Annual Plans, except for No-Charge content, all other paid content is offered either on a monthly subscription basis or an annual subscription basis.

Renewals, except as otherwise specified in your Order, unless either party cancels your subscription prior to expiration of the current Subscription Term, your subscription will automatically renew for another Subscription Term of a period equal to your initial Subscription Term. You will provide any notice of non-renewal through the means we designate, which may include account settings in the VL’s Products or contacting our support team. Cancelling your subscription means that you will not be charged for the next billing cycle, but you will not receive any refunds or credits for amounts that have already been charged. All renewals are subject to the applicable Cloud Product continuing to be offered and will be charged at the then-current rates.

Adding Users, you may add users, or otherwise increase your use of VL’s software usage by placing a new Order or modifying an existing Order. Unless otherwise specified in the applicable Order, we will charge you for any increased use at our then-current rates, prorated for the remainder of the then-current Subscription Term.

Payment, you will pay all fees in accordance with each Order, by the due dates and in the currency specified in the Order. If a PO number is required in order for an invoice to be paid, then you must provide such PO number to us email to You agree that we may bill your credit card or other payment method for renewals, additional users, overages to set limits or scopes of use, expenses, and unpaid fees, as applicable.

Delivery, we will deliver the changes(increase of new users etc.) for VL’s product to your account or through other reasonable means no later than when we have received payment of the applicable fees. You are responsible for accessing your account to determine that we have received payment and that your Order has been processed. All deliveries under these Terms will be electronic.


Taxes not included


Taxes, your fees under these Terms exclude any taxes or duties payable in respect of VL’s Product in the jurisdiction where the payment is either made or received. To the extent that any such taxes or duties are payable by us, you must pay to us the amount of such taxes or duties in addition to any fees owed under these Terms. Notwithstanding the foregoing, if you have obtained an exemption from relevant taxes or duties as of the time such taxes or duties are levied or assessed, you may provide us with such exemption information, and we will use reasonable efforts to provide you with invoicing documents designed to enable you to obtain a refund or credit from the relevant revenue authority, if such a refund or credit is available.

Withholding taxes, you will pay all fees net of any applicable withholding taxes. You and we will work together to avoid any withholding tax if exemptions, or a reduced treaty withholding rate, are available. If we qualify for a tax exemption, or a reduced treaty withholding rate, we will provide you with reasonable documentary proof. You will provide us reasonable evidence that you have paid the relevant authority for the sum withheld or deducted.


About Software in our Services


Service may require or include downloadable software, this software may update automatically on your device once a new version or feature is available. Some Services may let you adjust your automatic update settings.

VL’s software that is provided as a part of the Services, may be used in the manner permitted by these terms. You may not copy, modify, distribute, sell, or lease any part of our Services or included software, nor may you reverse engineer or attempt to extract the source code of that software, unless you have VL’s written permission.


Modifying and Terminating our Services


We are constantly changing and improving our Services. We may add or remove functionalities or features, and we may suspend or stop a Service altogether.

You can stop using our Services at any time. VL may also stop providing Services to you, or add or create new limits to our Services at any time, such restrictions may be added by administrator as well.


Our Warranties and Disclaimers


We provide our Services using a commercially reasonable level of skill and care and we hope that you will enjoy using them. But there are certain things that we don’t promise about our Services.

Other than as expressly set out in these terms or additional terms, neither VL nor its suppliers or distributors make any specific promises about the Services. For example, we don’t make any commitments about the content within the Services, the specific functions of the Services, or their reliability, availability, or ability to meet your needs. We provide the Services “as is”.

Some jurisdictions provide for certain warranties, like the implied warranty of merchantability, fitness for a particular purpose and non-infringement. To the extent permitted by law, we exclude all warranties.


Liability for our Services


When permitted by law, VL, and VL’s suppliers and distributors, will not be responsible for lost profits, revenues, or data, financial losses or indirect, special, consequential, exemplary, or punitive damages.

To the extent permitted by law, the total liability of VL, and its suppliers and distributors, for any claims under these terms, including for any implied warranties, is limited to the amount you paid us to use the Services.

In all cases, VL, and its suppliers and distributors, will not be liable for any loss or damage that is not reasonably foreseeable.


About these Terms


We may modify these terms or any additional terms that apply to a Service to, for example, reflect changes to the law or changes to our Services. You should look at the terms regularly. We’ll post notice of modifications to these terms on this page. We’ll post notice of modified additional terms in the applicable Service. Changes will not apply retroactively and will become effective no sooner than 14 days after they are posted. However, changes addressing new functions for a Service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms for a Service, you should discontinue your use of that Service.

If there is a conflict between these terms and the additional terms, the additional terms will prevail. These terms control the relationship between VL and you. They do not create any third party beneficiary rights. If you do not comply with these terms, and we don’t take action right away, this doesn’t mean that we are giving up any rights that we may have (such as taking action in the future).

If it turns out that a particular term is not enforceable, this will not affect any other terms.

All disputes and claims arising out of or relating to these Terms or the Services will be litigated exclusively in court in accordance with the laws of the Republic of Lithuania. Place of settlement – Vilnius city. Legislation of Republic of Lithuania is influenced by legislative harmonization within European Union and reflects general rules of European Union law.

For information about how to contact VL, please visit our contact page

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